Forum Discussion

n3y6fxuczs3j's avatar
n3y6fxuczs3j
Traveler
5 days ago

Missing Store Purchase

I have purchased vouchers for 200rs from store money hass been taken but I didn't get the vouchers yet I also recieved the recipe

CM: Edited thread title to add more context. 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hi there. Thanks for reporting this.
     First, please try restarting your game and your device to see if that helps. 
    Because transactions can occasionally be delayed while processing, I'd recommend waiting at least 24 hours. 

    If you still won't receive your purchase after 24 hours, please follow the steps in our Missing or Failed Purchases Guide. Thank you!