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uq2inoczp22f's avatar
uq2inoczp22f
Rising Newcomer
24 days ago
Solved

review suspension

I would like to say that I got suspended after I played a match in game for the new event and all of a sudden it said u are suspended for hours, it's been 3 days and still I'm suspended please help my user is KÎÑGSLÀSHĒR 115 ovr

  • Hi uq2inoczp22f​,

    If your in-game message says the ban is for a few hours, but more than 24 hours have passed, our Terms of Service team may need to check this out for you.

    Please follow the steps below to send in a ban appeal, and they'll investigate.

    If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

    - EA_Lanna

1 Reply

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    24 days ago

    Hi uq2inoczp22f​,

    If your in-game message says the ban is for a few hours, but more than 24 hours have passed, our Terms of Service team may need to check this out for you.

    Please follow the steps below to send in a ban appeal, and they'll investigate.

    If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

    • Open the webform
    • Fill out the form with as much detail as possible.
    • Select Submit.
    • Then select Email us.

     

    Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

    - EA_Lanna

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