Rewards for adverts not working
The Disney+ advert doesn't recognise as being watched so it's impossible to get the gems from the daily tasks or from the section in the store. Good job EA, I expect it won't be fixed this side of Christmas 🙄
Forum Discussion
5 Replies
EA_PulsarCommunity Manager
Hey there! Just to confirm, have you already tried restarting your device or clearing your cache data to see if that helps resolve the problem? Also, were you able to receive gems from other ads on your account before this one?
Done the cache clear and restart. Had the same issue with another device too.
Been able to watch the videos and claim the rewards fine when another type of video shows, it's just the Disney+ one that does it. Feel like I had a similar issue with certain adverts not working before in the past too
Hopefully this video will show the issue
Does anybody have issues collecting gems when the adverts is for the Disney Channel?
- EA_Pulsar
Thank you all for flagging this issue. We’ve shared your feedback about the ad with the relevant team so they can look into it. Hopefully this won’t cause any further problems, but please let me know in the comments if you continue to experience the same issue with that specific ad.
Featured Places
