Shards Pack

I spent 10.000 Exchange Token 05 to buy 2x Shards Packs, but there was an error. The packs didn't even open, I lost my 10.000 for nothing! After whole day today, still nothing! Anniversary event ends in 3 days! I need the shards packs to get a player with shards! 

I get also network connection errors every day, during in Division Rivals, this game is so annoying to play after the update to FC Mobile 26! FC Mobile 25 didn't have so often and so many network issues!