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w8v2silep1qj's avatar
w8v2silep1qj
Seasoned Newcomer
7 days ago

Stuck on loading screen

I have this problem that I tryied to load the game on my guest acount and then I stuck on the loading screen and since I am stuck there for a day and if I uninstall a game I loose guest progres

freezing

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey. Sorry you’re stuck on the loading screen. Since this is a guest account, please do not uninstall the game yet, because guest/unlinked progress may be lost if the app is removed or the account is overwritten.

    Please try these first:

    1. Force-close FC Mobile completely, then reopen it.
    2. Check the App Store/Google Play Store for an FC Mobile update.
    3. Restart your device.
    4. Switch networks: try Wi-Fi, then mobile data, or the reverse.
    5. On Android, clear cache only for FC Mobile — do not clear data/storage.
    6. Make sure you have enough free device storage.

    Let us know if you use multiple accounts and if you reach the account selection screen.

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