Technical Issue Regarding Reward Delays and Account Synchronization

Subject: Technical Issue Regarding Reward Delays and Account Synchronization - UID: [removed]

Message:

Hello EA Support Team,

I am writing to report a persistent issue with my account, which I have been using for over 7-8 years. I am experiencing significant synchronization problems that are affecting my gameplay experience:

1. Reward Delays & Missing Content: I consistently receive event rewards and gifts with a 24-hour delay compared to other players. In some cases, rewards do not appear in my inbox at all. I request that you check my account logs to verify these missing items, as I cannot provide screenshots of items that never arrived.

2. Pack Drop Anomalies: For the past 7 months, I have not pulled a single Goalkeeper (GK) from any packs. Given the volume of packs I have opened over this period, this suggests a technical glitch or a synchronization error specifically affecting my account's RNG/drop logic.

I would appreciate a thorough investigation into my account status to resolve these glitches.

Account Details:

• User ID (UID): removed

• In-game Name: KingOfTheNorth

• Device: iPhone 13

• Region: West Asia / Turkey

Thank you for your assistance.

Best regards,

KingOfTheNorth