TOTW Players not visible

👉Marked as Solution for Visibility Purposes 👈

Hi folks, 

Thanks for flagging this. Sometimes, when buttons don't appear or visuals act out, it can be a cache/syncing issue. To help rule that out, try these steps I've shared below for your devices (iOS guide / Android guide), after making note of your User ID (don't post it in the thread, just keep a copy of it for now while you're still in the game):

• Clear your cache 
• Restart your device. 
• Check that your device and app have the latest updates

If the troubleshooting doesn't sort things out:

• Send me a DM with your User ID
• Use this subject line: "FCM -TOTW Players Not Visible"
• Outline your device type, when you first noticed this issue, and what troubleshooting steps you've tried

I'll pass it on to the team from there.

- EA_Lanna