Cant get star shard my three players

I bought three 117 players from market which is BINDON ADAMS and ALAJBEGOVIC than i converted them to untradables via team badge players menu.

When i enter star signings my players tab they not visible. I try everything which are suggest ea customer service. Clear bench lock unlock player etc. Last message they decide it was bug and they will fix it. 

Does anyone has same issue?