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frmv6zdzkcyh's avatar
frmv6zdzkcyh
Seasoned Newcomer
5 months ago

FC MOBILE LOST PROGRESS

Last night I log in like every night sadly the next when I entered to the game I found they all the progress is gone I checked the Email cause I Linked my acc with both EA and Facebook in the email nothing showing that the acc is hacked or anything also the FB the acc still Linked with that game since 2023 I'm trying to contact support 2 days ago but I can't find any way to contact them

5 Replies

  • frmv6zdzkcyh's avatar
    frmv6zdzkcyh
    Seasoned Newcomer
    5 months ago

    I tried all the steps but nothing I reinstalled the game in two different phones and nothing If their is any more steps I can do I would be appreciated thank you for your time 🙏

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Unfortunately, there isn't much more we can do if those steps did not resolve the issue. Can I confirm if you are using multiple accounts on your device?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Thanks. I asked because sometimes accounts can get overwritten when swapping profiles. Are you sure you are still logged in with the same EA and Facebook account on your device? Are you able to test it on another phone/ mobile device? 

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