To be fair EA_Pulsar has about the worst job I can imagine as “the face” of this mess. It’s not reasonable to expect someone in that position to speak out against the company they represent. It IS, however, reasonable to expect EA to put up or shut up. In other words, stop asking us for feedback if they aren’t ever going to do anything with it.
I left this franchise years ago in bitter frustration and only came back about 12 months ago and even in that limited amount of time I’ve observed a clear pattern. EA pays lip service to “listening” to us, but it’s never a two-way conversation (wherein we exchange ideas back and forth) and they inevitably go ahead and do whatever they want — meaning they pursue the most self-serving path wherein they make no tangible improvements to the game but seek to extract more revenue in increasingly coercive ways.
If you ask me, the decision-makers at EA ought to have to come in here and “face the music” and stop sending folks like EA_Pulsar out to face this virtual firing squad. There ought to be accountability for all of the lousy decisions the leaders of this franchise have made (and for the incredibly poor quality control). Football is only the most popular sport in the world and they've managed to systematically undermine (if not outright destroy) the truckload of good will any football franchise is going to enjoy simply because we’re all so passionate about the sport. Folks are rightfully fed up and we’re way past the point where “we’re listening to you” is going to cut it anymore. Either improve the game mechanics or stop this “we want your feedback” charade once and for all! We’re not stupid and we refuse to be EA’s dupes. We know when we’re getting less for more (as is clearly the case with TOTY) and we’re all righteously furious at the contempt this event shows for the community.
So, yeah, I refuse to target EA_Pulsar personally over any of this, but someone at EA ought to be out of a job over the mismanagement of FCM and the company deserves every bit of the criticism they’re receiving on this thread right now. If they had any respect for us (not to mention EA_Pulsar) the real decision-makers would come in here and face the music themselves, but somehow I think we all know they don’t have the guts.