Help Needed: Lost Access to My 125 OVR FC Mobile Account

Thank you for responding. I have already contacted in-game Customer Service multiple times, but the chatbot only shows recovery articles and ends the conversation. I cannot reach a human advisor. I have my old account UID and screenshots. Could you please explain how I can contact an advisor or escalate this issue?

My old 125 OVR account was originally created using the same Facebook account that is now linked to my new account. Facebook login only opens the new account. Please help me restore the original Facebook account connection.

Hey lz5lv14qxicm​, 

Just to confirm, are you clicking the 'Customer Service' button within FC Mobile? There should be an option to chat with us underneath the recovery articles. You may need to let the chatbot know that the suggestions weren't helpful or say that you want to recover a deleted guest account, just to select a topic that requires an advisor's assistance. 

Let us know if you can get connected then! 

I am sorry but I also tried this but which option I need to select I don't know in customer service ??

lz5lv14qxicm​ You should just need to select the items that reflect your issue. So 'Account issue' and 'Recover lost account data.' If the chatbot isn't redirecting you to an advisor, you may want to try at a different time to see if you're able to be connected then. Thanks! 

Ok me trying but only one q how can I log out my play games account some users said to link but when I tried link with my old facebook id and tap on it , then it doesn't worked there was showing right ✅️ option how can I log out my play games account in different way or ts solution me too frustrated of ea 🥲😥

Hey lz5lv14qxicm​, 

Are you referring to the troubleshooting step where you remove your account from Google Play from your device settings, then log back in to see if your progress returns?

If you're hoping to link your FC Mobile account, we have more information on that in this guide. 

Hi EA_mplsnow, thank you for helping players with FC Mobile account issues.

I'm trying to recover my original account, GODISTHEBEST, which had 126 OVR. My original UID is <removed>.

I linked the account to my EA Account and Game Center, but now both sign-in methods lead to different 114 OVR teams. I've tried signing out of Game Center and reinstalling the game, and I've contacted support several times, but every advisor chat ends before I can speak to anyone.

My latest case number is #256557549. Could you please advise me on what to do when live support repeatedly disconnects before an advisor joins?

Thank you.

[CM edit - removed User ID for account security]

Hey bizmzbbmjp99​, 

Appreciate the information!

Sadly, there isn't a definite way to ensure chat stability. But if you haven't already, it'd be best to try using a different browser and an incognito or private window to see if that leads to any changes, and to test on a mobile hotspot or a different network connection. 

Hopefully you'll be able to get in touch with an advisor afterward.