Some screenshots would be nice. We need to see what division they are actually in, etc.
Keep in mind that the first week after the season reset is always the worst for the lower-tier players, as the majority of the upper tier does end up in the same pool in Legendary. All that is needed for higher OVR players is a few bad games against harder opponents in Legendary, and they end up in World Class for a few games. But I have not been matched with people outside of the division/tier they were currently allocated to, so technically, until these players get promoted, they will be in the pool you could be matched up with as per design. Some feedback on matchmaking has been provided in the past months.
