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Newcomer

3 hours ago

Solved

Total Failure! No Support on Twitter or Answers HQ - Case #241093469

This is the most unprofessional support I have ever seen. My account (YOYOGOX) with 121 OVR is banned for no reason, and everyone is ignoring me.EA Support on Twitter is NOT responding to my DMs and evidence.EA_Pythia on this forum says she "can't help" and tells me to waitMy formal appeal Case #241093469 is still stuck.You are a failed management. How can a 121 OVR player be treated like this? I want my account back and I want a human to talk to me NOW!

[Removed attachment due to showing email address. Don't share that publically on the forums! - CM]

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EA_QueenBee
3 hours ago
Hey lzpk5agm7fop,

Unfortunately as you've already been told we can't help with bans here on the forums. We don't have the tools to look into them. If you've reached out to our terms of service team, I can only recommend that you wait patiently for a response.

When did you raise the case, exactly? Usually they respond within 10 days, but sometimes it can take longer unfortunately. You can always check the status of your case under My Cases.

5 Replies

lzpk5agm7fop
Newcomer
2 hours ago
😂😂😂🤡
EA_QueenBee
Community Manager
3 hours ago
lzpk5agm7fop,

Again, it can take up to 10 days to hear a response. There's nothing we can do right now other than wait to hear back from them.
lzpk5agm7fop
Newcomer
3 hours ago
I raised the case on March 22nd. It has been several days and the "Terms of Service" team is not providing any updates while I am losing my progress in the UCL event!
I have already provided 5 clear pieces of evidence in Case #241093469. If this is not resolved immediately, I will make this case a global trend on Twitter and YouTube to show everyone how you treat loyal players. My 121 OVR account must be restored!
Please escalate this to the TOS supervisors NOW before I take further action.
lzpk5agm7fop
Newcomer
3 hours ago
Attention EA_Jason @EA_Antwan EA_Barry
I have been waiting for hours and still no official response. My account YOYOGOX (121 OVR) is banned unfairly and I have provided 5 clear proofs in Case #241093469.Your celebration of 5M subscribers means nothing if loyal players are treated like this. I am now documenting this silence to escalate it to consumer protection agencies. Do your job and review my evidence NOW!
EA_QueenBee
Community Manager
3 hours ago
Hey lzpk5agm7fop,

Unfortunately as you've already been told we can't help with bans here on the forums. We don't have the tools to look into them. If you've reached out to our terms of service team, I can only recommend that you wait patiently for a response.

When did you raise the case, exactly? Usually they respond within 10 days, but sometimes it can take longer unfortunately. You can always check the status of your case under My Cases.