Urgent Escalation: Contradictory Account Status & Unresolved Support Loop

Question

Dear EA Support Team,I am seeking urgent clarification regarding the restriction on my FCMobile account . I was shocked to receive a 168-hour banning immediately after completing a manual gameplay session in a Real-Time Match(at about 12:50 p.m. 2025/4/16(Beijing time)), as I have never engaged in any form of cheating or violation of the EA User Agreement. Despite receiving an in-game notification of a 168-hour suspension, my EA account page shows no ban history. This discrepancy has caused significant confusion.I want you group to recover my game account as soon as possible, for I didn't cheat yesterday!Peter PanUser ID 964906823675482115

ea_aljo · Answer

Hello. We're not able to help with bans over the EA Forums. More information on bans, as well as instructions for submitting a dispute, can be found in this article. Thank you.

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Urgent Escalation: Contradictory Account Status & Unresolved Support Loop

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