Forum Discussion

2jhtokz3nns5's avatar
2jhtokz3nns5
Newcomer
23 hours ago

Account Deletion

Yesterday my account got deleted somehow automatically. 

6 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    23 hours ago

    Hey 2jhtokz3nns5​,

    Were you playing with a guest account, or did you have your account linked? If it was linked, you should be able to recover your progress by linking back to the same account you used to save your progress.

  • I spent nearly $2000 just to get deleted randomly out of nowhere and can't recover through a proper way?.

  • 2jhtokz3nns5's avatar
    2jhtokz3nns5
    Newcomer
    23 hours ago

    i linked with ea account. 

    my fcm account was deleted, not ea account.

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    23 hours ago

    2jhtokz3nns5​,

    You should be able to get your progress back if you log in again using that. Are you getting an error something similar?

  • 2jhtokz3nns5's avatar
    2jhtokz3nns5
    Newcomer
    21 hours ago

    it is deleted so if i login again it shows me new id with level 1 and 64 ovr

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    2jhtokz3nns5​,

    Gotcha. Is it possible that you had your account linked to a different EA account?

    If you're sure that you're linkd with the correct one, do you still have your User ID? If so, you can try reaching out to our live support team, and they'll be able to take a look at finding your old progress again.