Appeal for Suspension / Ban — EA SPORTS FC Mobile Account
Hello EA Support Team,
My name is [Nama kamu]. I am contacting you because my EA SPORTS FC Mobile account (UID: *snip*, associated email: [edit: email address removed]) has recently been suspended / banned. The error code shown in the game was: 0x00002710.
I believe this sanction may have been issued by mistake. I have never used any cheats, hacks, bots, unauthorized third-party software, or any method that violates EA’s Terms of Service and fair-play rules. I always strive to play legitimately and fairly.
If this suspension was due to suspicious activity, I request kindly that you re-review my account logs and gameplay history. I am fully willing to cooperate and provide any additional information if needed.
This account and the progress I made mean a lot to me. I invest time (and some money) into this account, and I respectfully ask for an opportunity to clarify this situation so I can continue playing.
Thank you very much for your time and attention. I really appreciate your help and hope for a positive resolution.
Best regards,
[KyyForrYouu]
(CM: Edited to remove User ID. Keep it secret, keep it safe! 🧙♂️)
Hi ma1idebp9yrl,
Thanks for sharing that screenshot of that error message: Suspended Account[ 0x00102710]
If you're seeing that message, it means your account has a ban or suspension in place. If you feel there's been some sort of mix-up and you never broke the rules, you can appeal the ban, and our Terms of Service team will investigate things for you.
The steps for a ban appeal are a little bit different for mobile players. I'll share them below. Use them to send in your ban appeal. 🙂
If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.
- Open the webform.
- Fill out the form with as much detail as possible.
- Select Submit.
- Then select Email us.
Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.
- EA_Lanna
