Forum Discussion

Seasoned Newcomer

23 hours ago

Asking for help to receive an order I made

Dear EA, I made a purchase order for the ucl premium star pass(109 GHC), the order was made on Sunday 12 April at exactly 06:29pm.

Since then I haven't received anything from you. I made several reports to the customer services in game but repeatedly ask me to send receipts of payments which I have done severally. I would be very amazed if you would be able to help me get my rewards back.

Thank you 🤝

android

1 Reply

EA_Pulsar
Community Manager
21 hours ago
Hey. Sorry to hear about the trouble with your purchase. We’re unable to review account issues on the forums, but our customer support team can help with this. Please follow the guide linked here for the next steps. Make sure that the proof of purchase is exactly as described on our website.