[Asking for Information] Unclaimed Items - Error 10002

Hello. How can i fix this? I can not do anything. I have no problems with the Internet, I tried it on different devices, the same error pops up.

EA_Illium
3 years ago
*** [Asking for Information] This thread is not considered solved ***

Hi Everyone,

Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

Mobile (Android)

Troubleshooting EA mobile games on Android devices

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If this continues would you be able to share the following information in a Private Message?

Player ID:

Device (make/model):

Are you playing on Cell Data or Wifi?

Have you tried another device?

Do you get any error messages?

Cheers,

113 Replies

80bd1bc74649383
3 years ago
I can't play game due to this error how can I solve this problem ??
acc4edc2dc5c218
3 years ago
I have some problem can’t I’ve contacted love support
mendozzamagic
Hero+
3 years ago
@80bd1bc746493833 If you are in Android, try going into device settings and clearing game cache
09qxwx9s6rfc
3 years ago
THE PROBLEM IS THAT WHEN I OPEN THE GAME FIFA / FC MOBILE IT SHOWS UNCLAIMED ITEMS AND WHEN I TAP ON THE CLAIM BUTTON IT SHOWS UNKNOWN ERROR [1002] HERE IS SOME PIC OF THIS PROBLEM

MY USERNAME: C.Ronaldo

[Title edit for searchability - Admin.]
cristido48
3 years ago
Product: EA SPORTS FC Mobile
Platform:Apple iPhone
What's your device's make and model? IPhone 11
What's your device's firmware? 17.1.1
What is your game version? 2023
In what game mode did the bug occur? Live Event
How often does the bug occur? Rarely (0% - 9%)
What happens when the bug occurs? Error [10002] [69bd4ce3-33c0-4f8a-b048-08b7c0ed6c8e] Userid = 556933028667072512
What time did you see the bug? (HH:MM AM/PM) 06:20
‌
In the Rivals event when opening last reward i get the 10002 error
09qxwx9s6rfc
3 years ago
This is when I login the game it shows u

You have unclaimed item and when I click on that claim button this error shows unknown error [10002] plz help me

[Removed, do not post User ID - Admin.]
0zc99y6j225v
Rising Newcomer
3 years ago
Product: EA SPORTS FC Mobile
Platform:Android Phone
What's your device's make and model? Redmi Note 7 pro
What's your device's firmware? MIUI19
What is your game version? Fc moblie 2024
In what game mode did the bug occur? Live Event
How often does the bug occur? Rarely (0% - 9%)
What happens when the bug occurs? I AM UNABLE TO CLAM A UNCLAIMED REWARD
What time did you see the bug? (HH:MM AM/PM) 25 November 4pm
The Problem code is 10002
‌
There is the problem
bjunqpymosqe
3 years ago
Product: EA SPORTS FC Mobile
Platform:Android Phone
What's your device's make and model? Galaxy S23 SM-S911N
What's your device's firmware? Andoriod 13
What is your game version? 20.0.03
In what game mode did the bug occur? Live Event
How often does the bug occur? Every time (100%)
What happens when the bug occurs? I can't proceed with the game, and problems occur repeatedly.
What time did you see the bug? (HH:MM AM/PM) (11:00 AM) south korea time
‌
An unknown error occurs when receiving compensation for the live event
Later, after re-login, it says to receive unearned items
Click receive to return to screen unknown error [10002]
2,3 I can't proceed with the game due to repeated questions
Account: [edit: email address removed]
fbsam7
3 years ago
Game is not starting
Techwondguy
3 years ago
Is there anyway of fixing this I also had the same problem