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wn6le5wi1obg's avatar
wn6le5wi1obg
Rising Newcomer
6 days ago
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Case #253361987 Pending Over 15 Days – Need Community Manager Assistance

​Hi EA Community Managers, ​I am writing to ask for assistance regarding my pending appeal for Case #253361987 on account wn6le5wi1obg. ​The appeal was submitted on August 26 following a false-posi...
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  • EA_mplsnow's avatar
    EA_mplsnow
    6 days ago

    Hey wn6le5wi1obg​​, 

    Sorry to hear that you're still waiting to hear back from your appeal. 

    If you've followed these steps to create an appeal, you're on the right track! Unfortunately, we aren't able to escalate appeals here on the forums, nor do we have an ETA to provide, as it depends on the number of cases that the team is actively investigating at the moment. Once the team has updates for your case, they will reach out to you through email.

    In the meantime, you can keep an eye on the status of the appeal on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Appeals under those statuses can take longer than, so we appreciate your patience while they're taking a look! 

wn6le5wi1obg's avatar
wn6le5wi1obg
Rising Newcomer
6 days ago

Thank you EA_mplsnow for the clarification. I checked my case history and Case #253361987 has been pending since August 26. Since my 28-day temporary suspension auto-expires on September 20, my main concern is that if it is not manually reviewed before then, an incorrect strike will permanently remain on my account history due to a simple network disconnection.

​Could you at least confirm if a status like 'Transferred' or 'Waiting on Studio' is visible on your end for this case number, so I know it's actively being handled by the right team? Thank you!"

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
6 days ago

wn6le5wi1obg​ This might not be the response you were hoping for, but I'm afraid we don't have access to account or appeal details here on the forums, so we aren't able to answer that question for you.

Generally speaking, your case history page would be the most updated resource. The ToS team manually reviews each appeal, so even if your status isn't one of the two that was mentioned, that does not mean it isn't being actively handled. Thanks! 

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