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devilry6666's avatar
devilry6666
Seasoned Newcomer
1 day ago

Webstore Sync Error: "This EA Account is not currently linked"

​Hi EA Community Team,

​I am experiencing a persistent server-side synchronization error on redeem.fcm.ea.com.

​In-game status: My FC Mobile account displays a green checkmark next to "EA Account" ([edit: email address removed]).

​Webstore status: When logging into redeem.fcm.ea.com with the same EA Account, it throws the error: "This EA Account is not currently linked to an FC Mobile Account".

​EA Account Email: [edit: email address removed]

​Player UID: [CM edit – UID removed for your safety. Please never post it on public forums.] 

​Devices: Samsung Galaxy A07 & Xiaomi

​EA Support (Case logged by Mamta) confirmed my account age is adult status and acknowledged this as a known server-side sync issue, logging a report. Since standard device/browser troubleshooting (cache clear, incognito, different browsers) does not fix this, could a Community Manager please flag my UID ([CM edit – UID removed for your safety. Please never post it on public forums.] ) for a manual backend account sync update?

​Thank you!

android
crashing

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    15 hours ago

    Hi there. Welcome to our forums. One common reason for this type of error is signing into the Webstore with a different EA Account email than the one actually linked to FC Mobile. Could you please try any other email addresses you may have used with your EA Account and check whether the Webstore recognises the link there?

    Also, please make sure your browser's saved login details or autofill aren't automatically entering a different email address. It may help to type the email manually when signing in. Let us know how you get on.

  • devilry6666's avatar
    devilry6666
    Seasoned Newcomer
    11 hours ago

    Hi! Thank you for the response.

    ​I have double-checked everything as suggested:

    ​Manual entry: I typed [edit: email address removed] manually without using any saved autofill or password managers.

    ​Single email: I do not have any other EA accounts or email addresses — [edit: email address removed] is the only email I have ever used for EA and FC Mobile.

    ​Incognito & Devices: I have tried signing in via Incognito mode across two separate devices (Samsung Galaxy A07 and Xiaomi) with the same outcome.

    ​Since the in-game settings clearly show a green checkmark next to "EA Account", but the Webstore fails to recognize any profile under this exact email, it appears to be a backend sync/database error for my account.

    ​Could you please flag my Player UID: 629687560113102848 for a manual backend link refresh?

    ​Thanks again for your help!»

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