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94t8m76kgv4t's avatar
94t8m76kgv4t
Newcomer
19 hours ago
Solved

EA Account Banned ..

Why did EA ban my EA account and say that it's for violating the rules or user agreement while I didn't even log into the game for a week and I never did anything wrong or even used any cheats or did...
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  • EA_mplsnow's avatar
    EA_mplsnow
    19 hours ago

    Hey 94t8m76kgv4t​​, 

    Sorry to hear that you're still waiting to hear back from your appeal on this account ban. 

    Unfortunately, we aren't able to escalate or support appeals here on the forums, as we don't have the necessary tools or records. If you've followed these steps to create an appeal, you're on the right track! The team's response time depends on the number of cases they are actively investigating at the moment. This review is conducted manually by a human advisor, and once the team has updates on your case, they will reach out to you via email.

    In the meantime, you can keep an eye on the status of the appeal on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Cases under those statuses can take longer, so please avoid resuming the appeal until you receive a response to prevent any additional delays. We appreciate your patience while they're taking a look! 

94t8m76kgv4t's avatar
94t8m76kgv4t
Newcomer
18 hours ago

Can you tell me if using a temp mail to make an EA account is considered as a violation ???

EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
16 hours ago

94t8m76kgv4t​ Sadly, we don't have insight into what specific action triggered the account action here on the forums, so we can't guarantee that the temporary email is the cause. However, the first clause of our User Agreement is that a valid email address must be used to create an EA account, so it could be a contributing factor for sure. 

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