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hsdum3sjldxf's avatar
hsdum3sjldxf
Rising Newcomer
24 days ago
Solved

EA account suddenly not linked to old game account

Why did my EA account arrive" not linked in the old game account, while in the game it is still linked, so I can't make purchases via the webstore, please explain
android
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  • EA_Pulsar's avatar
    EA_Pulsar
    20 days ago

    The Webstore only uses your EA Account to sign in. So even if you log in to the game with Facebook or LINE, it’s still possible that a different EA Account is linked there. Please make sure you’re using the same EA Account email in both the game and the Webstore.

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
22 days ago

Hi there. Thanks for reaching out. This usually happens when players sign in to the webstore with a different account than the one linked in the game. Please open the webstore in a new incognito/private tab and double-check your login details. You can also try signing in with a different email address to see if that helps.

ucj9x5vzrf8y's avatar
ucj9x5vzrf8y
Rising Newcomer
20 days ago

I've tried, but it always fails, even though I've tried via Facebook or Line, I still can't connect to the webstore.

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