Error 10000

I've been unable to play for the last 5 days because of this issue 

Hey upoic9oidogl​ Lokison099​  Are you playing on a guest or linked account? Have you also tried any troubleshooting steps already? 

• IOS  
• Android  

I am playing FC Mobile on this exact IPad I am typing on now, with a account, and I have not tried the steps yet

I just tried the IOS/Android and this image pops up

I am hoping to solve this problem soon because I need to claim my Laliga rewards for guessing Barcelona 1st, Real Madrid 2nd, Atletico Madrid 3rd 

This also happened to me today, so I also can’t play today

I downloaded FC on phone and it can log in no problem, but I still cannot use EA on my iPad, so I think it is my account’s problem, but I hav some pretty good players, and I spent money, so it would be a waste if I deleted my EA accountEA_Pulsar​ Does deleting the app deletes my account, because I am thinking if I deleted the app then log into my account, it might solve the problem

EA_Pulsar​ My friend is also having this issue, so can you solve it quickly?

hi EA_Pulsar​ I'm playing on a linked account. this account is linked to my EA account, Facebook account and Google play accounts. I've tried all the troubleshooting steps including uninstalling and reinstalling, playing on a guest account and then linking my accounts back. The guest account plays without any issues but the error message is back as soon as I link any of my accounts to restore my progress 

If you're still having issues after trying the troubleshooting steps, please share the following information with us:

• Device name
• Connection type (mobile data or WiFi)
• Region
• Internet provider name

Thank you for your help