Forum Discussion

i1drc2y5kwew's avatar
i1drc2y5kwew
Newcomer
27 days ago
Solved

Facebook linked to wrong account – lost my original game

Hello EA Support,

 

I recently linked my Facebook account to EA SPORTS FC MOBILE 24, but instead of loading my old account, it created a new one.

 

My original User ID is: 122134795346741288

 

I want to recover my original account and progress. The Facebook account I linked should be the same one I originally used to log in.

 

Thank you in advance.

android
  • EA_Lanna's avatar
    EA_Lanna
    26 days ago

    Hi i1drc2y5kwew​, 

    It's great that you've kept a copy of the original User ID! Contact our support team directly and share your User ID. They’ll use it to locate your account and will do their best to get you back in the game if they can. 

    - EA_Lanna

2 Replies

Replies have been turned off for this discussion
  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Hi i1drc2y5kwew​, 

    It's great that you've kept a copy of the original User ID! Contact our support team directly and share your User ID. They’ll use it to locate your account and will do their best to get you back in the game if they can. 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hey i1drc2y5kwew​,

    It's been a bit since this thread was last active. I hope that means everything worked out.

    I'll close this thread out here.

    Happy Gaming o/

    - EA_Lanna

About FC Mobile Technical Issues

Trouble with EA SPORTS FC™ MOBILE? Issue with a crash, or error? Join this community to discuss troubleshooting.2,885 PostsLatest Activity: 2 hours ago