An update on the 'professional' support I'm receiving: It seems like EA Support is running in circles. After Abhimanyu acknowledged the technical nature of the issue and asked for my Player ID and device logs to 'forward the case to the team', I just received a reply from Pobi who thinks this is a 'connection issue' and asked me to restart my device again!"
"It’s quite ironic that we provide detailed CPU logs and UIDs, only to be sent back to square one with 'restart your router' type of advice. This clear lack of internal communication between support agents is why these optimization bugs never get fixed. One agent promises escalation, while the next one ignores the entire history of the case.
"I hope the Community Managers here can see this inconsistency. We aren't looking for basic troubleshooting; we are reporting a documented performance flaw in Update 26. Can we get someone who actually reads the technical data we provide?
Community ManagerCommunity Manager
