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q9i8uoo0qx9l's avatar
q9i8uoo0qx9l
Rising Novice
28 days ago
Solved

Game with a black screen and closing by itself.

Hello, EA Support Team.   I am an active FC Mobile player and I am facing a critical issue that has completely prevented me from accessing the game for about 5 days.   The problem started suddenl...
android
crashing
  • EA_Pulsar's avatar
    EA_Pulsar
    3 days ago

    Thanks. Here are some additional steps you could try. 

    • Make sure Battery Saver is disabled and set FC Mobile's battery usage to Unrestricted in your device settings.
    • Clear the cache and data for the Google Play Games app
    • Restart the device and launch FC Mobile immediately after startup before opening any other apps.
    • If possible, try logging into your FC Mobile account on another Android device to see if the game launches normally there.
    • If your device supports multiple user profiles, create a new Android user profile, install FC Mobile there, and test whether the game starts.
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
18 days ago

Thanks for the additional details. Could you try a couple more things for us?

  • Make sure you have at least 12–15 GB of free storage available.
  • Check for updates to Google Play Games and Google Chrome in addition to Play Services and Android System WebView.
  • Set your device's date and time to Automatic if they aren't already.
  • Try launching the game while the device is in Safe Mode to rule out interference from another app.

Also, can you confirm exactly when the crash happens? Does it occur before the EA logo appears, on the black screen, or during loading?

q9i8uoo0qx9l's avatar
q9i8uoo0qx9l
Rising Novice
18 days ago

I have already checked the date and time settings, and they are set to automatic. All of my applications are up to date. One thing I noticed is that the game does not appear in Safe Mode. When I launch the game, it closes by itself after about 1–2 seconds, and sometimes after 4 seconds.

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