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Kxnne1's avatar
Kxnne1
Not applicable
2 years ago
Solved

Gem's not received

I did the olay 380k and olay 250k gem offers and I did not recieve my reward, I have proof of purchase and no sign of rewards.
  • mendozzamagic's avatar
    mendozzamagic
    2 years ago
    @Sanyosa No - it is a tapjoy/third party issue - it says in the gems offer page that any issues should be followed up with the supplier.

    EA customer service will not be able to assist with missing rewards from third party providers/offers
  • Kxnne1's avatar
    Kxnne1
    Not applicable
    2 years ago

    Is that it?

    • mendozzamagic's avatar
      mendozzamagic
      Hero+
      2 years ago
      @Kxnne1 Yeah mate - they are a third party provider … if you look at the details on the gems offers page it tells you that they are third party offers and any issues need to followed up with the provider (for me that is tapjoy - might be different in your region, because I know that different regions tend to have slightly different offers)
      • kingAltra's avatar
        kingAltra
        Not applicable
        2 years ago

        Mine says advertiser not tapjoy. Don't even know where to start

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