Forum Discussion

rhfvrsgw3tzp's avatar
rhfvrsgw3tzp
Newcomer
1 month ago
Solved

I can’t log into my game and my account seems like it’s no longer working

I have been trying to log in to the game and it’s been giving me problems or errors. When it does open it, it opens a new account as if my original account is no longer active. 

  • Hi rhfvrsgw3tzp​,

    Sorry to hear your original FC Mobile profile is no longer loading.

    When the game opens a new profile, it usually means you signed in with a different Apple, Game Center, Facebook, or EA Account than the one originally linked to your progress.

    Please try each login method you previously used and make sure you’re signed in to the correct account on your iPhone. You can review the account-linking steps here:

    Save your progress in EA SPORTS FC Mobile

    Please avoid linking the new profile to another account while troubleshooting. If you still can’t access the original profile, contact FC Mobile support through the in-game help option and provide your original User ID, if available:

    Get help for your EA mobile game

    I hope you’re able to reconnect to the correct profile soon.

2 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi, there hasn’t been any reply for a while. Has the issue been resolved?

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Hi rhfvrsgw3tzp​,

    Sorry to hear your original FC Mobile profile is no longer loading.

    When the game opens a new profile, it usually means you signed in with a different Apple, Game Center, Facebook, or EA Account than the one originally linked to your progress.

    Please try each login method you previously used and make sure you’re signed in to the correct account on your iPhone. You can review the account-linking steps here:

    Save your progress in EA SPORTS FC Mobile

    Please avoid linking the new profile to another account while troubleshooting. If you still can’t access the original profile, contact FC Mobile support through the in-game help option and provide your original User ID, if available:

    Get help for your EA mobile game

    I hope you’re able to reconnect to the correct profile soon.