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lracne31b9m9's avatar
lracne31b9m9
Rising Newcomer
3 months ago
Solved

I can't see log in with ea account or Google account

Redownloaded the game twice but I'm only seeing log in with guest only 

  • Hey lracne31b9m9​

    When you open your game settings menu (cog wheel in the top right corner), do you see Link Account under Account Management?

     

    If not, could you pop up a screenshot of what you do see?

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey lracne31b9m9​

    When you open your game settings menu (cog wheel in the top right corner), do you see Link Account under Account Management?

     

    If not, could you pop up a screenshot of what you do see?

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi lracne31b9m9​

    I'm popping back to check in. How did things go since? Can you see the option to link accounts? If not, could you pop up a screenshot of what you can see? 

    Please also double-check the date of birth the account was set up with in-game.

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi lracne31b9m9​

    It's been a while, we're hoping that means you've been able to log into the game with your EA/Google account. 🙂

    We're going to wrap up this discussion for now, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one and we'll do our best to help with recommendations.

    Thanks and happy gaming o/

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