Forum Discussion

Rising Newcomer

10 months ago

I can't start my game. Please help me urgently.

I need help from an ADM. Whenever I enter my game it says "Error 10000" and doesn't enter. It asks to "Make sure you have a trusted network and try again."But I have a reliable network, and I've trie...

android

connectivity

EA_Pulsar

Community Manager

10 months ago

Hey Ale58557 Please try using both Wi-Fi and mobile data connection types. Make sure that your network is not restricted in any way. Go to the app info on your device and allow all the permissions to the FC Mobile app. Restart your device. If that won't work, clear the cache data of the game on your device and test it again.

Ale58557
Rising Newcomer
10 months ago
Thank you very much for the answer, but it didn't work, I would like to clear the data but my account is not linked, and I'm afraid of losing it forever. Is there any other solution?