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q76pa46wlzmh's avatar
q76pa46wlzmh
Seasoned Novice
22 days ago
Solved

Lost 115+ OVR Guest Account - Support Case #243734215

Hi, I lost my OVR 115+ account (Name: Qais) due to a sync error on April 28th. I had legendary players like Icon Pele, Icon Drogba, and TOTS Yamal. Live support (Case #243734215) refused to help ...
android
  • EA_Pulsar's avatar
    EA_Pulsar
    21 days ago

    Hi, sorry to hear about your lost account. If this was a guest account, its progress is only stored locally on the device, so unfortunately, it may not be possible to restore it if that data was lost or overwritten.

    We can’t review device logs or recover guest account progress on forums. Support would be the best team to confirm whether any recovery options are available. 

    Check this article for more information: Restore lost mobile game progress

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
14 days ago

I understand this is frustrating, but we can’t review device logs, restore guest accounts, request manual grants, or escalate support cases through the forums.

Guest progress is stored locally on the device, so if it was lost or overwritten and not linked to an account, recovery may not be possible. Please continue with EA Help on your active case, as they’re the only team able to review recovery options.

Please also avoid sharing UID or personal account details publicly.

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