Main account cannot play any PvP (Cherry /

Hello EA FC Mobile Team,

I am asking for help because I believe this issue is related to my FC Mobile account rather than my device or internet connection.

Player Nickname:

Nick

Problem:

For several days I have been unable to play any online PvP modes including:

• Division Rivals H2H

• VS Attack

• Manager Mode

Matchmaking always succeeds.

The match starts loading, but immediately after kickoff I receive either:

• Cherry Network Error

or

• Network Synchronization Error

After that I am disconnected from the match.

I have already completed all possible troubleshooting:

✓ Reinstalled the game

✓ Restarted the phone

✓ Tested on TWO different iPhones

✓ Tested on Wi-Fi

✓ Tested on mobile data

✓ Tested different internet connections

✓ EA Account is linked correctly

✓ Game Center is linked correctly

✓ Facebook is linked correctly

The most important test:

I created a completely NEW FC Mobile account on the SAME iPhone using the SAME internet connection.

The new account can play H2H and other PvP modes without any issues.

Only my main account cannot connect.

Because of this, I believe the problem is related to my account on the EA server side rather than my device or network.

Could someone from the FC Mobile team please check my account status and investigate whether there is any server-side issue affecting this UID?

If necessary, I can also provide screenshots showing:

- Cherry error

- Network Synchronization Error

- My UID

- Successful matchmaking on the new account

Thank you very much.