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acteqobs13v5's avatar
acteqobs13v5
Seasoned Newcomer
1 day ago

Monthly Streak Packs—purchase error

Hello there is a bug or error issue in game where i can’t purchase the next pack i wonder if it’s only me that is happening or is there other players getting the same issue Please Help

8 Replies

  • So many bugs in game these days. Monthly streak packs okay up to the one pack that gives 6 draft tokens. Gives an error message when I try to purchase. I’m unsure if I’ve already purchased and not received the offer because it just shows a dash under the item and not the price…never seen that error before too. 

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey. Have you tried restarting the game and clearing cache to see if it will fix it? Let me know if it persists after trying those steps. 

  • 50vz7wun496f's avatar
    50vz7wun496f
    New Novice
    23 hours ago

    Unfortunately that did nothing for me. It’s just like how I can’t access the webstore for some reason. I’ve delete the game and reinstalled a couple times now. Still the same issue. Do you know if there’s a plan to fix this?

  • One of the offers in the monthly streak pack is missing a price. It has a - instead and when I try to purchase it I just receive an error. I purchased the offers behind it just fine and the ones ahead of it all have prices. I can’t buy the rest of the monthly streak pack all because I have to purchase this one first and it’s refusing to let me. It’s almost been a week and no fix. Anyone else have the same issue?

  • I’m having exactly the same problem, have tried restarted device, uninstall game, etc. still nothing works, I cannot purchase the 10 dollar tier of the chain pack.

  • PTBrowne007's avatar
    PTBrowne007
    Newcomer
    17 hours ago

    Having the same issue. Bugs out at 9.99 pack can purchase everywhere else in store except the continuation in monthly streak pack.  Keep trying to tell me it could be a billing address error and also try signing in and out of my game centre account.  However, nothing wrong with either as I can make purchases in the game for other packs points etc it’s a Monthly Score Streak bug. 

  • zxdu3mxhnjrp's avatar
    zxdu3mxhnjrp
    Newcomer
    11 hours ago

    YESSS BRO! Thank you for the reply I’ve been so annoyed. The support team says the same thing every time I contact them. They offer no solution or even understanding about the bug. I keep telling them it’s not a problem on my side. It’s a bug they need to fix for some players. Hopefully they work this out

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Thanks for the reports and for trying the basic steps, everyone. I’ve shared this with the team, and they’re looking into it.
    Could you also please send me a DM with your User ID so I can share it with the team? Can I also confirm your account region and the device you play on?

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