My account has been locked *
Hello EA Support,
My account has been locked since Tuesday 24 Nov 2025 at 10:00 AM. The message says the lock is temporary for a few hours, but it has not opened for days. When I check my Penalty History it shows no records, so this seems to be a system error, not a ban.
My info
EA ID t8dbmn94aci5
In game name SHADY
Email [edit: email address removed]
Device Android
I also have a screenshot of the lock message. This issue has stopped me from playing and collecting important rewards. My account has more than 118 FC players and ranks Legendary V in Face to Face and Legendary III in Manager Mode. The lock also made me miss progress and rewards in the Liverpool event.
I request investigating this issue, unlocking my account as soon as possible, and compensating me for the missed rewards and missions. This is not my first message, and I hope it can be escalated for a fast solution.
Thank you.
t8dbmn94aci5 Moved your post to FC mobile as it was posted in FC 26.
In this case you'll need to contact support, click here and scroll to the bottom and press Contact Us.
