Hi there. If your transaction is still processing, please try the steps listed in this guide. If you need to check your order, you can also contact the team using the form directly on the FC Mobile Webstore.
Community ManagerHi there. If your transaction is still processing, please try the steps listed in this guide. If you need to check your order, you can also contact the team using the form directly on the FC Mobile Webstore.
Hello,
I believe there is a misunderstanding. This purchase was not made through Google Play Store. I bought the offer from the official FC Mobile Webstore (store.fcm.ea.com), which is operated by OTT Commerce/Xsolla, so there is no Google Play receipt email.
I have attached my bank/UPI transaction confirmation as proof of payment instead. Please use my Player ID [removed] and purchase date 24 February 2026 to check the webstore transaction.
The event is ending soon and I purchased the ₹1999 offer specifically for the 23 Draft Vouchers. I would really appreciate urgent assistance because otherwise I will miss the event rewards even though the payment was successful.
Kindly verify and credit the items to my account or advise further steps if anything else is required.
Thank you.
Community ManagerCommunity Manager
