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t9vgvid595b2's avatar
t9vgvid595b2
Traveler
4 days ago

Persistent Missing Weekly Rewards For League and Division Rivals

Hello EA Support,

I have been experiencing a recurring issue in FC Mobile.

For several consecutive weeks, I have not received either my Weekly League rewards or my Division Rivals weekly rewards on Thursday.

Neither reward appears in my inbox or anywhere else in the game.

I estimate that I have missed approximately 12,000 rewards combined every week.

Please investigate my account, check my missing reward history, and help restore the rewards I was eligible to receive.

 

Thank you.

android

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi t9vgvid595b2​,

    Thanks for reaching out!

    I'm sorry to hear that you've been missing your weekly League and Division Rivals rewards for several weeks. I understand how frustrating this must be, especially when you've been consistently participating in both modes.

    Could you help clarify a couple of things?

    • Have you been meeting the eligibility requirements for both League and Division Rivals rewards each week?
    • Do you remember approximately when you first noticed the missing rewards?

    You may also find this EA Help guide useful:

    How to find missing EA content and rewards

    Unfortunately, we're unable to access individual accounts or grant missing rewards from the forum side.

    Since this has been happening for several weeks, I'd recommend contacting our support team through the webform. Alternatively, you can scroll to the bottom of the guide linked above and select Contact Us to explore the available support options, including Live Chat if available. The support team can review your account and advise on any available options.

    When reaching out, please include the approximate dates of the missing rewards, your Player ID, and any relevant screenshots, if available.

    Thanks for your patience, and let us know what you find!

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