Premium Event Pass wont let me claim rewards

So I bought the event pass yesterday and it worked just fine but today when I completed the skill games ,the pass suddenly stopped working and I can't collect the event pass premium items I can only collect the normal items.

Facing same issue... Got first 3 premium awards. Now it's showing to purchase again. Kindly urgently help.

Exact same issue. Must be some sort of glitch. Even bought the premium star pass, on top of the star pass I bought yesterday and it still won’t give rewards 

Same problem 

Bought conmebol pass but can’t claim rewards

Product: EA SPORTS FC Mobile
Platform:Apple iPhone
What's your device's make and model? Iphone 12 pro
What's your device's firmware? Apple
What is your game version? EA FC 24 mobile
In what game mode did the bug occur? Live Event
How often does the bug occur? Every time (100%)
What happens when the bug occurs? I pursued the Pele pass yesterday and get the rewards for yesterday. After playing the event today I couldn’t collect the new rewards in the purchased part in Pele pass
What time did you see the bug? (HH:MM AM/PM) 02:30 AM

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I pursued the Pele pass yesterday and get the rewards for yesterday. After playing the event today I couldn’t collect the new rewards in the purchased part in Pele pass.

I reinstalled the game again and still face the same problem.

I also have this same problem... thoight I have to buy event pass again but it's not even available anymore. It's a bug. I hope they fix it

Product: EA SPORTS FC Mobile
Platform:Apple iPad
What's your device's make and model? iPad 9th
What's your device's firmware? ios 16.7.1
What is your game version? 20.0.03
In what game mode did the bug occur? Store
How often does the bug occur? Every time (100%)
What happens when the bug occurs? I can't redeem the rewards from the premium event star pass
What time did you see the bug? (HH:MM AM/PM) 10/20/2023 between 9:00 - 10:00 am

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These are the proofs of my payments I bought 1000 FC points and I got them, but the event premium star pass I cannot redeem any reward at all now
my email: [edit: email address removed]

I've sent a ticket in the ingame support and no help

Same problem with me.[edited]

CM Edited the post to clean things up to align with the AHQ rules