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3fnvih1bkpv7's avatar
3fnvih1bkpv7
Seasoned Newcomer
8 days ago
Solved

Problem with the purchase process

I activated Star Pass in-game 15 days ago and haven't received the rewards. The season will end then and all my hard work will be for nothing. (CM: Edited to remove image as email is displayed)
android
  • EA_Lanna's avatar
    EA_Lanna
    8 days ago

    Hi 3fnvih1bkpv7​, 

    I'm sorry to hear the rewards didn't come through. Our Support team can look into missing rewards for you.

    Here's what you need to do:

    1. Grab some proof of purchase (PoP)  - check out the heading 'iTunes and App Store' for Apple purchases.
    2. Follow these steps to open a support team for help with FC Mobile cases.

     

    They'll do their best to help you with this from there. 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
8 days ago

Hi 3fnvih1bkpv7​, 

I'm sorry to hear the rewards didn't come through. Our Support team can look into missing rewards for you.

Here's what you need to do:

  1. Grab some proof of purchase (PoP)  - check out the heading 'iTunes and App Store' for Apple purchases.
  2. Follow these steps to open a support team for help with FC Mobile cases.

 

They'll do their best to help you with this from there. 

- EA_Lanna

  • 3fnvih1bkpv7's avatar
    3fnvih1bkpv7
    Seasoned Newcomer
    8 days ago

    They are a failed team, they don't deserve it. 15 days and they haven't solved the problem. And they're the ones who told me to come here. Neither you nor they can solve the problem. You are failures, you don't deserve it.

    • EA_Lanna's avatar
      EA_Lanna
      Icon for Community Manager rankCommunity Manager
      8 days ago

      Hi 3fnvih1bkpv7​, 

      I'm so sorry if our support team directed you to the EA Forums for help with missing rewards. It must have been very confusing and frustrating to read my post after being directed here for help.

      Often, our support team will direct you to the EA Forums to share feedback on a feature or flag potential bugs if there's a systemic issue that requires intervention from the developers. The support team won't/shouldn't redirect you here for help recovering missing content, as we can't investigate or grant content through the EA Forums. 

      For more information on what staff can and can't help with on the EA Forums, I'd recommend reading our blog post:

       

      - EA_Lanna

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