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9zv8yqvx95uv's avatar
9zv8yqvx95uv
New Novice
4 days ago

Missing the 40% discount daily boost pack contents

I bought a 40% discount daily boost, the balance was deducted but it didn't increase in the game.

5 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hi 9zv8yqvx95uv​

    If you can’t find the pack contents, please try these few steps after allowing 24hrs for the pack contents to appear:

    1. It may need to resync; exit Ultimate Team, then open it again and see if you can find your items or packs.
    2. Next, check the My Packs section of the Store to make sure there are no unclaimed items.
    3. It's also good to double-check your Club to make sure it isn't there.

     

    Please let me know how you get on with those steps:

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi 9zv8yqvx95uv​

    If you're items haven't arrived, it might be time to get in touch with our support team directly. 

    For mobile games, you'll need to open a help case from within the game. Watch the clip below and copy the steps it shares to get in touch with them for more help with this.

    - EA_Lanna

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