Forum Discussion
5 Replies
- EA_Lanna4 days ago
Community Manager
Hi 9zv8yqvx95uv,
If you can’t find the pack contents, please try these few steps after allowing 24hrs for the pack contents to appear:
- It may need to resync; exit Ultimate Team, then open it again and see if you can find your items or packs.
- Next, check the My Packs section of the Store to make sure there are no unclaimed items.
- It's also good to double-check your Club to make sure it isn't there.
Please let me know how you get on with those steps:
- EA_Lanna
- 9zv8yqvx95uv4 days agoNew Novice
So I have to wait until tomorrow to check it?
- 9zv8yqvx95uv3 days agoNew Novice
EA_Lanna I still haven't got a solution to my problem, at least give me compensation in game.
- EA_Lanna3 days ago
Community Manager
Hi 9zv8yqvx95uv,
If you're items haven't arrived, it might be time to get in touch with our support team directly.
For mobile games, you'll need to open a help case from within the game. Watch the clip below and copy the steps it shares to get in touch with them for more help with this.
- EA_Lanna
- 9zv8yqvx95uv2 days agoNew Novice
EA_Lanna why i took so long ?
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