Re: Champion league event (still not solved)

Hi mendozzamagic, 

im using iPad, I’ve tried reducing the graphics and some of the relevant solutions/trouble shooting steps but nothing seems to work.

when the event first started it worked fine, I hadn’t changed anything on my device, played through the event from amateur to legendary and it was fine, 

then for whatever reason the next time I tried to play the champions league is when the opening credits run through then all I got was a black screen.

A few days later I was able to access the event (I don’t know how it came back) and play a few games, then I would leave it for a while and go back to playing again, 

this was when it happened again, opened the event, opening credits played and then a black screen and this is where we’re at presently.

im at a loss and it seems EA are also, I’m not sure if anyone else has reported this problem but when I asked customer services they said that they knew there was an issue and the team are working on a solution, so I’m left without being able to play and losing out on rewards needed to help further my journey through the other events, anymore help is appreciated, Trev.

Just another thing, I downloaded another game from the App Store and it loaded and played fine, no issues so I don’t think the problem is at my end.

I’ll pass it on to the team - I haven’t heard of widespread issues, but sometimes accounts can get glitches for some reason 

Has anyone been able to come up with a solution to my problem yet, this has been going on for over a week now.

i know the problem isn’t with me because I’ve downloaded other games and they play fine, no issues.

I’m seriously annoyed and frustrated with this game now, it’s supposed to be a relaxing experience, I’m spending my time

(albeit my choice) and money on the game and not getting the full value, I’m missing out on rewards also.

personally I don’t think you will resolve the issue and probably hope that I get fed up of corresponding to you and you’re correct,

this will be my last time because my patience has well and truly run out, I will await a response but if I don’t get some answer then I will just delete the game.

Mendozzamagic,

hi, I’ve tried this on another device now and previously but it’s still the same issue, if you say there have been no widespread reports of an issue like this

does that mean that no one has had the same issue because I can’t be the only having this problem, I think the best thing is for me to wait until this champions league event has finished 

and just succumb to the fact that it won’t be solved and that I’m unable to play and receive any rewards from the event ( which I’m extremely disappointed about ) 

I can’t do anything more at my end so EA will have to sort it or accept that they have one very dissatisfied customer.

Is anyone at EA even bothered to resolve this problem, it’s gone on for weeks now.

I can’t do anything more as I’ve said in previous comments so it’s down you at EA, 

please don’t ask me to try all the obvious things because I’ve tried them numerous times 

and nothing is working,