Forum Discussion

vydrajebest's avatar
vydrajebest
Newcomer
18 hours ago

Refund Request – 15 Ticket Pack Not Received

Hello,

I purchased the 15 Ticket Pack in FC Mobile for approximately 250 CZK, but I never received the 15 tickets in my account. The payment was completed successfully, but the items were not delivered.

I would like this issue to be resolved as soon as possible. If you cannot deliver the 15 tickets to my account, I would like a full refund of the 250 CZK.

Thank you for your assistance, and I look forward to your reply.

android

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi there. Sorry to hear that your purchase was not delivered. Please make sure to restart your game and log back in. You can follow the steps in this guide for any payment or missing purchase issues: 

    Missing or Failed Purchases

    If the content is still missing afterwards, please contact our support team so they can review your purchase history.

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