Request for 60Fps/High

You gotta be realistic about what you expect from your mobile. It's a low-entry device released two years ago, using a Mali GPU that is simply unable to cope with the demands of the game at a higher frame rate. Even older phones with the Helio G99 chipset from 2022 are similar (and these barely cope with the game's requirements due to the budget GPU).

"Actually, that's not correct. The Infinix Hot 50 5G was released in late 2024, not two years ago. It uses the Dimensity 6300, which is a newer and more powerful 6nm chipset than the Helio G99 you mentioned.

My device has a 120Hz display and an AnTuTu score of over 430,000, which is more than enough to handle 60 FPS on 'Low' or 'Medium' settings if the game were properly whitelisted. I'm asking for optimization, not for the game to run on Ultra graphics. Other devices with similar Mali-G57 setups have this unlocked, so this is a compatibility request for a new model, not a hardware limitation.

Heh, having a 120Hz screen doesn’t mean much if the CPU and GPU can’t actually keep up with it in real use.

A lot of these budget 5G phones are basically Dimensity 6xxx,  Helio G99, G100, or G200 level performance with small tweaks around the modem and efficiency. At the end of the day, you’re still stuck with a Mali-G57 MC2 class GPU, which shows up across a lot of these chips anyway and thats the actual bottleneck.

It’s like bolting aero parts onto a naturally aspirated Corolla with either a 1.5L or 1.6L 4-cylinder engine and expecting it to match Ferraris and Porsches in a drag race. The surface specs look better, but the core hardware hasn’t really changed.

So when you line up G99, G100, G200 and similar entry Dimensity chips, it’s much of a muchness in real-world performance. Same general bracket, low-tier entry bracket, just different packaging and marketing.

"Actually, the Infinix Hot 50 5G was released in late 2024, and the Dimensity 6300 (6nm) is a newer architecture than the Helio G99. My device has a 120Hz display and easily handles other modern games at 60 FPS. This isn't a hardware failure; it's a whitelisting issue where EA hasn't updated their device database for this specific new model yet. I'm looking for an official response on when this 2024 chipset will be optimized."

The refresh of your screen is irrelevant, to be fair.

Both the Helio series and Dimensity 6300 are 6nm, and both use the same underlying CPU architecture from around 2017–2018 (2x A76 performance cores and 6x efficiency cores A55). The difference is basically a small clock bump from about 2.2GHz to 2.4GHz. It’s the same now, ancient 6nm architecture, just slightly tuned so it can handle 5G.

Despite the late 2024 label, it’s still paired with a Mali-G57 MC2 class GPU released mid 2020, which is where the second bottleneck is. That’s the limiting factor in gaming and anything heavier.

No one is saying it is a hardware failure. It is just ancient hardware in a so-called "new" phone. It might play some games okay, but for others, it is a hard no. There is a reason why these chips have not been whitelisted in years. You cannot slap a 2024 sticker on  6-7 year old at the time of release tech and expect it to actually perform like tech actually released in 2024 or later (3nm). 

And your official response is already out:  https://help.ea.com/en/articles/ea-sports-fc/fc-mobile/system-requirements/ 

"I think we’re missing the point here. I’m not asking to run the game on 'Ultra' at 120 FPS. I’m asking for the 60 FPS toggle to be unlocked for a device that consistently scores 435,000+ on AnTuTu v10.

There are several older devices with lower benchmarks and similar Mali-G57 GPUs that have 60 FPS whitelisted. The Dimensity 6300 is a 2024 6nm chip with better thermal efficiency than the G99 or G700 series you mentioned. If the hardware can maintain a stable 60 FPS on 'Low' settings in other major titles, there is no technical reason for EA to hard-cap it at 30 FPS other than a missing entry in their device database. My request stands: please update the whitelist for this 2024 model."