Forum Discussion

od4jbrcx8gcx's avatar
od4jbrcx8gcx
Rising Novice
2 months ago
Solved

Restore Deleted EA Account

 

Hello EA Support Team,  
I hope you are doing well.

I would like to request your assistance in recovering my EA account that was accidentally deleted.  
The account was linked to a Google account, and I still have access to the associated email.  
Additionally, I have a screenshot of the account along with the user ID that was visible in the game.

I am ready to provide any further information or evidence needed to verify my ownership of the account.

Please consider my request and help me recover the account.

Thank you very much for your cooperation.

Best regards.

android
  • EA_Lanna's avatar
    EA_Lanna
    30 days ago

    Hi od4jbrcx8gcx​, 

    For mobile games, you need to get in touch with our support team by generating a ticket from inside your game. 

    1. Tap the Settings (cogwheel) icon on the home screen.
    2. Your User ID is in the top-right corner, after UID. Screenshot or write it down before contacting the support team so you have it ready.
    3. Tap the arrow icon next to Customer Service and follow the instructions to complete the ticket.

     

    That will send it to the support team. They'll check it out and email you a response. From there, the email can be updated and responded to.

    - EA_Lanna

6 Replies

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  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    31 days ago

    Hey there, 

    Unfortunately, we're unable to assist with account-related issues here in the EA Forums. To get further assistance with your EA account, please contact EA Help.

  • od4jbrcx8gcx's avatar
    od4jbrcx8gcx
    Rising Novice
    31 days ago

    I already asked about this and contacted three devs but they all said it's not possible to recover my account
    Thing is I saw someone here with the same issue and a dev told them it was possible to get it back

    I’d really appreciate your help. Losing my account hit me hard it mean a lot to me


    Thanks for hearing me out

     

  • od4jbrcx8gcx's avatar
    od4jbrcx8gcx
    Rising Novice
    31 days ago

    thank you so much

    please  could you give me ea help email or a phone number or any way l can contact someone from support directly

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    30 days ago

    Hi od4jbrcx8gcx​, 

    For mobile games, you need to get in touch with our support team by generating a ticket from inside your game. 

    1. Tap the Settings (cogwheel) icon on the home screen.
    2. Your User ID is in the top-right corner, after UID. Screenshot or write it down before contacting the support team so you have it ready.
    3. Tap the arrow icon next to Customer Service and follow the instructions to complete the ticket.

     

    That will send it to the support team. They'll check it out and email you a response. From there, the email can be updated and responded to.

    - EA_Lanna

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