Forum Discussion
6 Replies
- EA_Pulsar9 hours ago
Community Manager
Hey lkkmltt38z0u. What do you mean by resetting your account? Did you accidentally delete a guest account? Please tell us what happened exactly.
- lkkmltt38z0u8 hours agoSeasoned Newcomer
When I logged into the game, I claimed the daily reward and got a 117-rated Gareth Bale. Then I exited the game. After about 2 hours, I logged in again and my account was completely reset — all my progress was gone. My account was linked to EA and Google Play. Now it seems like the game has created a new account instead. Can you please help me restore my original account?
- EA_Pulsar7 hours ago
Community Manager
Have you recently changed the account used for the Google Play Store? If so, please try logging out and signing back in to that account, then clear the cache data and test it again.
- lkkmltt38z0u7 hours agoSeasoned Newcomer
I have tried both EA and Google Play, I think hackers have broken into the account and deleted it. “ can tell you which EA and Google accounts were linked.
- lkkmltt38z0u3 hours agoSeasoned Newcomer
Help me please
- EA_Pulsar2 hours ago
Community Manager
Please contact the support team so they can check whether any options are available in this case. Unfortunately, this is not something we can resolve on the forums.
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