I accidentally reset my account. Is it possible to restore it?
CM: Edited to update thread title to include more context
Please contact the support team so they can check whether any options are available in this case. Unfortunately, this is not something we can resolve on the forums.
Community ManagerHey lkkmltt38z0u. What do you mean by resetting your account? Did you accidentally delete a guest account? Please tell us what happened exactly.
When I logged into the game, I claimed the daily reward and got a 117-rated Gareth Bale. Then I exited the game. After about 2 hours, I logged in again and my account was completely reset — all my progress was gone. My account was linked to EA and Google Play. Now it seems like the game has created a new account instead. Can you please help me restore my original account?
Community ManagerHave you recently changed the account used for the Google Play Store? If so, please try logging out and signing back in to that account, then clear the cache data and test it again.
I have tried both EA and Google Play, I think hackers have broken into the account and deleted it. “ can tell you which EA and Google accounts were linked.
Help me please
Community ManagerPlease contact the support team so they can check whether any options are available in this case. Unfortunately, this is not something we can resolve on the forums.
