Subject: Request for Help – Division Rivals Connection Issue (EA FC Mobile 26)

Dear EA Help Team,

I’m writing this message with a heavy heart. I’ve tried every possible route to resolve my issue, including your in-app support flow, but nothing has worked. I’m still unable to connect, link, or find opponents in Division Rivals on EA FC Mobile 26. And it’s breaking my spirit.

I’ve selected “Connection Issues,” “Problems Progressing,” and every other option your support system offered. I’ve restarted, reinstalled, switched networks, cleared cache—yet I remain stuck. No matches. No rivals. Just silence.

This isn’t just a technical glitch for me. It’s a loss. Division Rivals is where I come alive in the game. It’s where I compete, grow, and feel part of something global. Now, I feel locked out of the very experience I’ve built my team for. I’ve spent countless hours training, upgrading, and dreaming of the next match—and now, I can’t even find one.

Please, I’m asking not just for a fix, but for empathy. I’m a loyal player from Muguga ward, Kiambu, Kenya, and this game means the world to me. I need your help to restore that connection. I’m ready to provide any details, screenshots, or logs you need. Just give me a way forward.

Thank you for reading this. I truly hope someone on your team can hear the frustration behind these words and help me get back into the game I love.