Subject: Urgent Appeal for Temporary Ban Due to Legitimate In-Game Activity
Dear EA Support Team,
I hope this message finds you well. I am writing to urgently appeal the 28-day suspension (672 hours) applied to my FC Mobile account (OVR: 110), following my recent in-game activity. I strongly believe this action was taken by mistake, and I would like to provide the full context in hopes of a fair and swift resolution.
Earlier today, after 2 months without playing, I legitimately received a major in-game reward containing 19,000 gems (Group reward). These gems were earned through official gameplay and without the use of any third-party tools, hacks, or violations of the EA User Agreement. After receiving this reward, I proceeded to open five of the 2500-gem packs from the store in one single batch, which I believe triggered an automated flag in the system.
Immediately after opening the packs, the game suddenly logged me out. Upon trying to log back in, I was met with a message informing me that my account was suspended for 28 days. This came as a complete shock since I have never engaged in any form of cheating, hacking, glitch exploitation, or unfair behavior. I have always played FC Mobile fairly and respectfully, investing both time and (at times) real money into the game.
I kindly request that you review my account manually and verify that:
The gems used were legitimately obtained from an in-game reward.
The packs opened were standard store purchases.
There were no signs of exploitative behavior, cheating software, or automated activity.
I am confident that a proper review of the logs will confirm that the suspension was mistakenly issued. I am a passionate and loyal player who truly enjoys the game and supports its success. I would greatly appreciate your assistance in lifting this temporary ban and restoring access to my account as soon as possible.
This issue is extremely distressing as I have invested significant effort into my team and progress. I kindly ask that this ticket be escalated with high priority, as I strongly believe this falls under a false-positive flagging.
Thank you for your time, support, and understanding. I remain available for any further details you may need to resolve this matter quickly and fairly.
Sincerely,
EA Account Name: Evil_Larry
Email: mailto:[edit: email address removed]
Facebook: brainless living beings
ID: [Edit - CM]
FC Mobile Player
Device: Samsung Tab S6 Lite/ Android
