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88qq1tujf5q0's avatar
88qq1tujf5q0
Newcomer
3 months ago
Solved

Today I bought a 100 points, but I didn't receive them

Today I buy 500 FC Points, but my game crashed, and I didn't get them. When I retry to enter to the game, the situation was same. I have not idea how return my money?
android
crashing
  • EA_Pulsar's avatar
    EA_Pulsar
    3 months ago

    Hey 88qq1tujf5q0​ Have you checked the order status in your store purchase history? Is the transaction marked as complete? Please allow up to 24 hours, and if you still need help, follow the steps in this guide here: 

    Missing or Failed Purchases

EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
3 months ago

Hey 88qq1tujf5q0​ Have you checked the order status in your store purchase history? Is the transaction marked as complete? Please allow up to 24 hours, and if you still need help, follow the steps in this guide here: 

Missing or Failed Purchases

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