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devilry6666's avatar
devilry6666
New Novice
3 days ago

Webstore Sync Error: "This EA Account is not currently linked"

​Hi EA Community Team, ​I am experiencing a persistent server-side synchronization error on redeem.fcm.ea.com. ​In-game status: My FC Mobile account displays a green checkmark next to "EA Account...
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EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
3 days ago

Hi there. Welcome to our forums. One common reason for this type of error is signing into the Webstore with a different EA Account email than the one actually linked to FC Mobile. Could you please try any other email addresses you may have used with your EA Account and check whether the Webstore recognises the link there?

Also, please make sure your browser's saved login details or autofill aren't automatically entering a different email address. It may help to type the email manually when signing in. Let us know how you get on.

  • devilry6666's avatar
    devilry6666
    New Novice
    21 hours ago

    ​Hi! Thank you for the response.

    ​I have double-checked everything as suggested:

    1. ​Manual entry: I typed [edit: email address removed] manually without using any saved autofill or password managers.
    2. ​Single email: I do not have any other EA accounts or email addresses — [edit: email address removed] is the only email I have ever used for EA and FC Mobile.
    3. ​Incognito & Devices: I have tried signing in via Incognito mode across two separate devices (Samsung Galaxy A07 and Xiaomi) with the same outcome.

    ​Since the in-game settings clearly show a green checkmark next to "EA Account", but the Webstore fails to recognize any profile under this exact email, it appears to be a backend sync/database error for my account.

    ​Could you please flag my Player UID: 629687560113102848 for a manual backend link refresh?

    ​Thanks again for your help!

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