Ban with no reason

Ban for no reason , and no one answers me , they just close the case.

Ban: Football Soccer
You broke our rules against Cheating.


( i not broke any role )


I have been banned on my account since 2016 and believe this is a mistake as I have never abused the policy and have spent money on FC points over the years. I want my account unlocked. I don't remember doing something that is against the policy, why should I do that when I have played on this account for years and I spent more than 10k$ on this game? Can someone help me and unlock it? If I did something wrong and I do not know, just tell me what I did and unlock the account , so I know to not do the same in the future? If my account is not unlocked I will not ever play this game , because I don't want to create another account and start from the beginning. I have had this account for more than 10 years.