Forum Discussion

AlexanderXtra's avatar
7 months ago

Fifa23 Unable connect EA server

Please help. I cannot connect EA server. My game is show message that You lost connection to the EA servers. Sign in back in to access online features. See ea.com/unable-to-connect. I checked my network in PS5, It’s ok and fast.

8 Replies

  • adnansaiyed77's avatar
    adnansaiyed77
    Seasoned Newcomer
    4 months ago

    Hi. I'm having the same issue and still unable to connect. I'm playing from South Africa

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    adnansaiyed77​ I'm sorry to hear that you can't connect. Can you please confirm the platform you're playing on and which troubleshooting steps you've tried so far?

  • adnansaiyed77's avatar
    adnansaiyed77
    Seasoned Newcomer
    4 months ago

    I'm playing on a ps5. I've tried disabling 2FA. Checked my connection too

  • adnansaiyed77's avatar
    adnansaiyed77
    Seasoned Newcomer
    4 months ago

    I've tried those troubleshooting steps but still no luck. I get the message below, everytime. I can connect with other games like FC24

    You lost connection to the EA servers. Sign in back in to access online features. See ea.com/unable-to-connect

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Thanks for the update. There are a couple more things you could try: 

    • Power Cycle Your Network & Console
      Unplug your router/modem and PS5 for 2 minutes, then reconnect and restart everything.
    • Disable IPv6 on Your Router
      Please note that I'm unable to provide you with direct instructions on how to do that as each router is different. Please refer to your router manual for further instructions. 
    • Try a Different Network
      Connecting your PS5 to a mobile hotspot can help rule out if the problem is related to ISP-level blocks or router issues.